DELIVERY & RETURNS
Orders are processed from Monday to Friday, from 9.00 AM to 5.30 PM CET. Orders placed during the weekend will be processed from the following Monday morning. Orders placed during festivities will be processed from the following working day.
Shipments may only cover the territories and nations provided on our website. Purchase requests from countries not included among those shown at the time of purchase will not be accepted by paoloerrico.com
The shipments to countries that are not part of the European Union are subject to customs fees, import duties and local taxes based on the laws of the country of residence. Shipments in these countries can be of two types: DDP (delivery duties paid) or DDU (delivery duties unpaid). DDP shipments for the time being are made exclusively in the United States, Canada, Switzerland and Japan outside the European Union.
Customers who live in countries that are not part of the European Union are exempt from VAT.
Countries that are part of the European Community:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
Delivery time and costs
In the attempt to fulfill a wide range of requirements, we opted for:
- Shipment with express courier, this courier guarantees the possibility to track the goods and quick deliveries.
The customer has the right to withdraw from the contract concluded with paoloerrico.com, with no penalty , within two (2) days from the goods delivery. In addition, the customer is allowed to return the goods if failures in shipping occur or the items do not correspond to the expected quality.
Goods return procedure
The right of withdrawal/return is subject to the following conditions:
- The withdrawal/return email must be carefully and correctly filled in and forwarded to paoloerrico.com within 2 days from the goods receipt. Furthermore, the reasons of withdrawal/return must be stated.
- The items have to be returned by forwarding agent as indicated by paoloerrico.com or other courier.
- Returns have not to be washed, used, worn or damaged.
- The items have to be provided with the identification tag
- The items have to be returned intact and not used in their original package; if you want to return a kit, please include all its components.
- Goods must be returned by one shipment only. Paoloerrico.com reserves the right not to accept the restitution of items included in the same order but returned with more than one shipping.
- You will receive from paoloerrico.com an e-mail confirmation, to be enclosed in the dispatch of the items.
- The goods must be delivered to the forwarding agent within two (2) days from the receipt of our mail confirmation.
Terms of refund
After receiving the returns, paoloerrico.com will check the fulfilment of all requirements and send you an e-mail of confirmation/payment/replacement of your returns. Paoloerrico.com will arrange the refund of the already paid amounts, less any shipment cost and, when necessary, custom duties. Once the correct execution of the term and conditions above mentioned is verified, you will be refunded as soon as possible. At least, within fourteen (14) days from the goods receipt, paoloerrico.com will activate the refund procedures.
In case of incorrect return procedure, as specified in this paragraph, you have no right to be refunded, whereas returned objects can be delivered to you once again, at your own expenses. Otherwise, paoloerrico.com is allowed to keep the goods, along with the amounts paid for it.
After three months, the returned objects will be destroyed or arranged for disposal.
Should the products received indicated in the order form different from the person who arranged the payment paoloerrico.com, in case of goods return, will refund the amount to whom effected the payment.
Shipping costs of returns, including responsibility in case of loss or damaging, are to be paid by customer. In case of faulty pieces, shipping costs are at paoloerrico.com expenses, if our couriers is involved in the forwarding.
Refund will be arranged within a period of time depending on the form of payment selected to pay the purchasing price:
- By bank transfer: refund will be credited on the same bank account.
- By PayPal: the amount will be refunded on your PayPal account and will be immediately visible from the moment in which paoloerrico.com accepts your return. The effective refund on your credit card from your PayPal account depends on the credit card, usually within 30 days.
If the object was originally intended as a present, paoloerrico.com will refund the person who arranged the payment.
All products are provided with an identification tag attached with a disposable seal. Please do not remove the tag, in order to be allowed to exercise your right to return the goods when necessary. Paoloerrico.com will not accept returns if tags and seals have been removed.